Shipping policy

SHIPPING METHOD 
Vauni has chosen DHL as its logistics partner.

Orders for all types of fireplace are delivered on full or half pallets.

Burners with inserts are sent as packages by DHL Express.

DHL will contact you by telephone prior to delivery, at which point you can agree a delivery date and time.

Deliveries are only possible weekdays between 08.00 and 17.00.

Please note that for deliveries on full or half pallets, delivery is only made to the address or main entrance and does not include carrying help. If you wish, it may be possible to add this to your order. Please contact us to see whether or not this is possible in your area and for a quote.

Remember that it is always up to you to check that your goods are undamaged before signing the driver’s consignment note. If your delivery is damaged or if you suspect such damage, you must ensure that the driver makes a note of the damage at the time of delivery.

Any confirmed transport damage must always be reported to the carrier and to Vauni by calling +46 300-323 310 or by e-mail to contact@vauni.eu.

If you only discover the damage on opening the package, you should immediately contact Vauni AB as above to file a complaint.

Vauni AB bears the risk for the goods until the goods have been delivered to the customer. 


UNDELIVERED SHIPMENTS 
There will be a charge for undelivered shipments that have been returned to cover shipping costs and Vauni’s other costs.

If you are unable to take delivery of the shipment at the notified time, you must contact us immediately in order to avoid terminal rental and additional reminder fees from the forwarding agent or returns, for which you are charged.

Please note that if you change your mind about your purchase and you want to return the goods, you must first receive the goods and then return them in accordance with these terms and conditions. 


TRANSPORT DAMAGE 
It is very important that you ensure that your package is undamaged upon delivery.

If your delivery is damaged or you suspect such damage, you must ensure that the agent/driver makes a note of the damage/suspicion at the time of delivery.

In the event of confirmation of damage, you may also refuse to accept the delivery.

Any confirmed transport damage must always be reported to the carrier/agent and also direct to Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.eu.

If you only discover the damage on opening the package, you should immediately contact Vauni as above to file a complaint.

All damage must always be documented with photos, which should be sent by e-mail to contact@vauni.eu.

Always save the packaging in the event of a complaint involving the forwarding agent. Damaged goods must also be saved.